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APP 400 · Mobile apps

Hotel App Development Manchester

We design and build guest apps for hotels, B&Bs and serviced apartments in Manchester and across the North West. Guests check in on their phone, open their door where your lock system allows, order room service and message the front desk, all under your hotel’s own name.

  • Since 2003trading in Manchester
  • 20,000+UK businesses helped
  • Collect M8Unit 3, 116 Bury New Road
  • A personchecks every file
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APP 400

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Every job is a fixed quote, agreed in writing before any work starts. No obligation.

All 45 app servicesOr tell us what you need and we will quote it.Discuss an app

What a hotel guest app does between booking and checkout

Most guest questions repeat themselves: what time is breakfast, what is the Wi-Fi password, can I check out later. A guest app answers them before anyone picks up the phone, and gives your team a single inbox for the requests that do need a person.

The useful parts depend on your property. Mobile check-in collects arrival details and ID before the guest reaches reception. A digital room key works only where the lock manufacturer offers mobile keys and an API, so we check your hardware first. Room service, spa treatments and restaurant tables can be booked in the app, and a local guide points guests to places nearby.

Everything links to your property management system (PMS) through its API, so a reservation in the PMS becomes a stay in the app without retyping. The app also runs in multiple languages for overseas guests.

Properties we build guest apps for

A guest app earns its place where guests stay more than a night or arrive outside staffed hours.

  • Independent city hotels wanting a direct line to guests without a chain’s app.
  • Serviced apartments with no permanent reception, where self check-in and door codes matter most.
  • B&Bs and guest houses whose owners cannot sit at a desk all evening.
  • Spa and leisure hotels selling treatments and dining packages during the stay.
  • Regional hotel groups that want one app covering several sites, each with its own content.

Building your guest app step by step

1

Audit guest touchpoints

We list every moment a guest contacts your team, by phone, email or at the desk, and rank them by volume.

2

Check your systems

We confirm what your PMS, door locks and payment setup expose through their APIs.

3

Design the stay

Screens are designed around arrival, the stay and departure, in your brand colours and tone.

4

Pilot on real stays

A test release runs with a group of guests while staff use the request dashboard alongside normal operations.

5

Launch and train

We publish to the App Store and Google Play and train reception on the staff dashboard.

Included in a hotel app build

  • Guest app for iPhone and Android with booking lookup.
  • Mobile check-in with arrival time and guest details.
  • Digital key integration where your lock system supports it.
  • Room service, spa and restaurant ordering or booking.
  • Two-way messaging between guests and the front desk.
  • Staff dashboard for requests, orders and messages.
  • Content manager for the local guide, menus and house information.

Upsells and integrations that make a hotel app pay its way

A guest app also creates sales moments that a printed folder cannot. These are the add-ons hotels ask us for most.

  • Late checkout offers: sent on the last morning, priced and approved by you, and posted to the guest’s folio.
  • Room upgrades: offered before arrival when better rooms are free.
  • Dining: room service menus can share data with a restaurant ordering app for the hotel bar and restaurant.
  • Events and weddings: agendas and guest information can sit alongside an event app for larger functions.
  • Repeat stays: a points scheme linked to a loyalty app rewards guests who book direct.

Frequently asked questions

Can guests open their room door with the app?

Only where your lock system supports mobile keys and the manufacturer gives access to it. We check your locks early, and if mobile keys are not possible the app still handles check-in and everything else.

Will the app connect to our property management system?

Most modern PMS platforms publish an API for reservations, guest profiles and folio charges. We confirm what yours allows before quoting. Older on-premise systems sometimes need a middleware connector, which we will explain if it applies.

Do guests have to download the app before arrival?

No. Pre-arrival emails can link to a web version of check-in, and guests who stay often can install the full app. Reception still handles anyone who prefers a face-to-face welcome.

Which languages can the app support?

As many as you can supply translated content for. The interface text is translated once, while menus and house information are entered per language in the content manager. The app follows the language set on the guest’s phone.

How is guest data handled?

Guest details stay in your PMS and a secured app database, with access set by staff role. We set up privacy notices in line with published ICO guidance, and you should take legal advice on your own obligations.

Related services

Planning a better stay for your guests? Get a hotel app quote, phone 0161 315 1151 or send a WhatsApp to 07737 902425 and we will talk through your property.

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