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AI 500 · AI

WhatsApp AI Chatbot Manchester

A WhatsApp AI chatbot replies to customers on the WhatsApp number your business already hands out, using your own opening hours, policies and service details. We build them for Manchester firms whose customers would rather message than ring, set up on Meta’s official platform so the number stays in good standing.

  • Since 2003trading in Manchester
  • 20,000+UK businesses helped
  • Collect M8Unit 3, 116 Bury New Road
  • A personchecks every file
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AI 500

Chatbots and assistants

Every job is a fixed quote, agreed in writing before any work starts. No obligation.

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How a WhatsApp bot differs to a website chat widget

A WhatsApp bot runs on the WhatsApp Business Platform through the Cloud API, your business has to be verified with Meta, and every conversation follows Meta’s messaging policy. For a general assistant on your site, see our AI chatbot creation page.

The rule that shapes everything is the 24-hour customer service window. When a customer messages you, a window opens in which the bot or your staff can reply freely. Once it closes, you can only start a conversation with a message template Meta has approved, and marketing templates need the customer’s opt-in first. We plan reminders and follow-ups as templates so nothing stalls.

Meta’s terms allow bots that serve your own customers about your own business, but not general-purpose AI assistants. So the bot answers only with your information: services, hours, delivery areas and booking rules. When unsure, it passes the chat to a person.

Businesses that get the most out of WhatsApp

It suits firms whose customers already message them, often in the evening, with the same handful of questions.

  • Takeaways answering questions on opening times and delivery areas, with allergen questions always passed to staff.
  • Trades, where a customer sends a photo of a job and asks if you cover their postcode.
  • Salons and barbers taking booking requests and changes by message.
  • Online shops answering where-is-my-order questions with a lookup against the order system.

Getting your WhatsApp bot live

1

Check your number

We confirm what moving your current number to the Business Platform involves and get Meta business verification started.

2

Gather the answers

You give us the material the bot may use. We turn it into a source the bot reads, so it is not guessing.

3

Write the templates

We draft the utility and marketing templates needed outside the 24-hour window and submit them to Meta for approval.

4

Connect the shared inbox

Staff see every conversation in one place and can take over at any point. The bot goes quiet once a person joins.

5

Test and watch

We run awkward real enquiries through it before launch, then read early transcripts and tighten answers.

What you get

  • A Cloud API setup linked to your verified business
  • A bot that answers using your own approved information only
  • Approved templates for reminders, updates and opted-in marketing
  • Opt-in records showing when and how each customer agreed
  • A shared inbox with handover to named staff
  • Searchable conversation logs and a short staff guide

Where WhatsApp bots go wrong, and how we avoid it

The commonest mistake is messaging people who never opted in. Blocks and reports affect how Meta treats a number, so we store the opt-in wording each customer saw.

The second is a bot that answers confidently when it should not. Language models can be wrong, so we narrow its topics and set clear handover triggers: complaints, refunds, anything medical or legal, and anyone who asks for a person.

The third is forgetting the window. A free-form reply sent after it closes is rejected by the platform, so we build in a fallback to an approved template and flag the chat. To let the bot check stock or create bookings in other systems, our AI integration work connects it to the tools behind it.

Frequently asked questions

Can we keep our existing WhatsApp number?

Usually, yes, though the details depend on your account. We check what moving involves for your number, including what happens to existing chats, before anything is switched, and plan the change for a quiet period.

Will customers know they are talking to a bot?

Yes. The first reply says answers are automated, and the bot hands over to a person whenever asked. That fits published guidance on telling people clearly when automation is being used for replies.

Can the bot send appointment reminders?

Yes. Reminders and confirmations go out as approved utility templates, so they work even when the customer has not messaged recently. Each one includes a simple way to reply, rearrange or cancel.

What happens when nobody is around to take over?

The bot answers what it can, tells the customer when a person will reply, and flags the chat for the morning. It does not make up answers to fill the gap, and urgent keywords can alert a named phone.

Does Meta charge for WhatsApp messages?

Meta bills some template messages under its own published rates, separate to our work, and those rules change over time. When we quote, we explain how your expected message types fall under the current rules.

Related services

Message us at 07737 902425 to see how the channel feels, call 0161 315 1151, or ask for a fixed quote for your WhatsApp bot.

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