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AI 500 · AI

AI Chatbot Development Leigh

An AI chatbot sits on your website or WhatsApp and replies to customer questions using answers your business has checked, then hands anything unusual to a person. We build them for Leigh shops, makers, trades and leisure businesses whose inboxes fill up while they are busy doing the actual work.

  • Since 2003trading in Manchester
  • 20,000+UK businesses helped
  • Collect M8Unit 3, 116 Bury New Road
  • A personchecks every file
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AI 500

Chatbots and assistants

Every job is a fixed quote, agreed in writing before any work starts. No obligation.

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Where a chatbot earns its keep for Leigh businesses

Picture the messages. A maker renting a unit at Leigh Spinners Mill is asked about class dates and commissions. An electrician is up a ladder when someone asks whether they cover a particular street. A cafe near the sports village hears the same questions before every Leopards home game: are you open, can we book, will the match be on.

Each question is simple; answering them dozens of times a week is not. A chatbot handles the repeats instantly in wording you have approved, takes contact details for anything else and passes them to the right person. It admits when it does not know rather than guessing.

The approach mirrors our chatbot development service in Manchester. What changes is the material: a Leigh chatbot needs your opening days, the areas you travel to, where customers can park and what to tell people arriving on the guided busway.

Working together, remotely or across a table

Most of the work happens without anyone travelling. We start with a video call, keep a spreadsheet of questions you can edit between sessions, and send test links to your phone over WhatsApp so you try the bot where customers will. If you would rather sit down together, our Cheetham Hill office is roughly 35 to 45 minutes along the A580 East Lancashire Road depending on traffic, or we can arrange to come to you.

Five stages from first call to a working chatbot

1

Collect the questions

We gather a few weeks of emails, Facebook messages, website forms and call notes, then sort them into topics. You tell us which topics a person must always handle.

2

Agree the answers

We draft plain answers for each topic and you correct them. Nothing goes into the bot until you have read it.

3

Choose where it lives

The widget goes on your website, and we can add WhatsApp Business through the Meta Cloud API. Bookings can connect to tools such as Calendly, Google Calendar or Square Appointments.

4

Try to break it

We send it misspelt, off-topic and impatient messages, confirm every handover reaches the right inbox, and fix what fails before customers see it.

5

Read the transcripts

Once it is live we go through real conversations with you, add missing answers and tighten the rules on when a chat passes to staff.

Included when your chatbot goes live

  • A chat widget styled to match your website and set to load without holding up the page
  • An editable list of approved answers that remains yours
  • Lead alerts by email or WhatsApp containing the whole conversation
  • Optional connection to your booking calendar or a CRM such as HubSpot or Pipedrive
  • Retention periods and privacy notice wording based on published ICO guidance
  • A transcript log you can search by date or topic

Questions worth handing to a bot, and the ones to keep human

We sort your enquiries into two piles before writing anything. Typical splits for businesses in the town look like this.

  • Makers and creative studios: workshop dates, how to commission a piece and visiting hours. Pricing for custom work goes to you, because every piece differs.
  • Trades: which postcodes you cover, call-out rules and what details to send with a photo. Diagnosing a fault stays with the engineer.
  • Shops in and around the Spinning Gate: opening hours, stock enquiries and click and collect. Complaints always go to a manager.
  • Sport and leisure: match day opening, group bookings and accessibility information. Changes to an existing booking go to staff.

If your customers mostly write on WhatsApp, read about our WhatsApp chatbots. For sorting serious buyers from browsers before they reach your sales staff, see AI lead qualification.

Frequently asked questions

Is a chatbot worth it for a single unit at Leigh Spinners Mill?

It can be, if messages keep pulling you away from your bench. Many tenants work alone, so a bot that covers class dates, commission questions and visiting times means fewer interruptions. We keep the setup modest for a one-person business, and you can switch it off whenever you like.

Can you meet us in Leigh rather than over video?

Yes, by arrangement. Some owners like to show us how enquiries arrive across the counter and on the phone, and a visit helps with that. Otherwise our M8 office is a straightforward drive along the A580 and you are welcome to call in.

Can the chatbot take bookings as well as answer questions?

Yes. It can share a booking link or connect directly to a calendar so customers pick a slot without leaving the chat. We set limits such as minimum notice and maximum group size, and anything outside those rules goes to a person to confirm.

What happens to the personal details people type into the chat?

We collect only what is needed to reply, set a retention period and use providers whose business terms say your data is not used for model training. We follow published ICO guidance, though you should take advice about your own obligations.

Chatbot builds for Bolton, Eccles and Salford as well

We also build AI chatbots for Bolton businesses, chatbot development in Eccles and chatbots for Salford firms. Our Manchester chatbot page explains the full service, and everything we offer in Leigh is listed in one place.

Send us the five questions you answer most often and we will come back with a fixed quote for a chatbot that handles them: request a chatbot quote, ring 0161 315 1151 or WhatsApp 07737 902425.

AI chatbot development across Greater Manchester and nearby

The same service, for businesses in other towns we work with from our Manchester office.

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