AI Chatbot Development Whitefield

What gets asked after you lock up

Delis, cafes and independent retailers on Bury New Road get the same short list every evening: what time do you open, do you do that, can you hold one back. None of it is difficult and all of it needs answering, which is the problem, because the person who could answer went home at five.

Health and professional practices face a narrower set with more weight attached. What does a first appointment involve, do you deal with this, how soon could I be seen. Those questions decide whether somebody books with you or carries on down the list, and a message sitting unread until nine the next morning rarely survives.

The thing that makes an assistant worth running is that it works from your material and admits the limits of it. That principle sits behind our AI chatbot development in Manchester and behind every one we build for Whitefield.

Getting one running

Nothing needs writing from scratch. Your hours, prices, treatments or menu and the replies you already send are the source, and we start by collecting those rather than asking you to fill in a questionnaire.

Building and testing are remote, and you try it privately before a customer ever sees it. Our office is on the same road a quarter of an hour south, so coming over to go through the transcripts in person is simple once it has been running a few weeks.

Building it

What you are running afterwards

• An assistant that only knows what you have told it
• A written line between what it answers and what it passes on
• Every enquiry in your inbox with the full exchange attached
• Transcripts you can read, which are worth more than the replies
• Somewhere simple to change the answers when your hours or prices move
• An agreed list of subjects it will not touch

Where it pays, and where we would talk you out of it

It pays wherever a settled factual question arrives repeatedly outside working hours. For a shop that is hours, stock and whether you can put something aside. For a practice it is what an appointment involves and how to get one. Answering those at nine at night is the entire value, and it compounds because every answered question is one you are not retyping tomorrow.

We would talk you out of it where enquiries are few and each one is complicated, because a person replying properly in the morning beats an assistant fumbling it at midnight. We would also keep it away from complaints and anything about an existing order. If the actual bottleneck is sorting and routing enquiries rather than answering them, something from our wider AI work fits better, and an internal knowledge assistant suits a team that keeps asking each other the same things.

Frequently asked questions

Also in Prestwich, Bury and Middleton

We build these right along this stretch, so AI chatbot development in Prestwich, Bury and Middleton is the same service nearby. The rest of our local work is on the services in Whitefield page.

Tell us the three questions you answer most and we will show you how one would handle them. Ask for a quote, ring 0161 315 1151 or message 07737 902425.